Introduction
This Privacy Policy explains how Premium Melmesa collects, uses, stores, and protects the personal information of visitors who use our website.
By using this website, you confirm that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not submit personal information through the website.
Information We May Collect
We may collect information that you voluntarily provide to us, as well as limited technical information generated when you use the website.
Information You Provide
- Your first and last name;
- Your email address;
- Your telephone number;
- The content of your message or request;
- Any other information you choose to submit through our contact form.
Technical Information
- Your IP address;
- Your browser and device type;
- Your operating system;
- The pages you visit;
- The date and time of your visit;
- Technical information used to maintain the functionality and security of the website.
How We Use Your Information
We may use personal information for the following purposes:
- To respond to your messages, questions, and requests;
- To communicate with you about our products or services;
- To improve the content and functionality of our website;
- To analyse the technical performance of the website;
- To prevent misuse, fraud, or unauthorised activity;
- To comply with legal obligations that may apply to us.
Legal Basis for Processing
Depending on the circumstances, we may process your personal information on the basis of:
- Your consent;
- The need to respond to your request;
- Our legitimate interest in operating, improving, and protecting the website;
- Legal obligations that we are required to comply with.
Personal information is processed in accordance with the applicable data-protection legislation of the Republic of Kosovo.
Third-Party Services
Our website may use third-party services for hosting, security, analytics, maps, videos, communication, or social-media integration.
These providers may collect technical information in accordance with their own privacy policies. We aim to use only necessary and reliable service providers.
Links to Facebook, Instagram, TikTok, WhatsApp, or other platforms lead to services controlled by third parties.
Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or for as long as required by law.
Messages submitted through our contact form may be retained for the time needed to manage the communication, maintain records, and protect our legal interests.
When the relevant retention period ends, personal information is deleted, anonymised, or securely stored where a legal obligation requires it.
Data Security
We use reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Loss or damage;
- Unauthorised modification;
- Misuse or unauthorised disclosure.
However, no electronic system or method of transmission over the internet can guarantee absolute security.
Your Rights
Subject to applicable law, you may have the right to request:
- Confirmation of whether we process personal information about you;
- Access to the personal information we hold;
- Correction of inaccurate or incomplete information;
- Deletion of your information where the legal requirements are met;
- Restriction of the processing of your information;
- Objection to certain forms of processing;
- Withdrawal of your consent where processing is based on consent;
- A copy of your information in a structured format where the right to data portability applies.
To exercise any of these rights, contact us using the contact information provided at the end of this policy.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children.
If we become aware that a child’s personal information has been submitted without the required authorisation, we will take reasonable steps to delete it.
Links to Other Websites
Our website may contain links to external websites or platforms. Premium Melmesa does not control and is not responsible for the content, security, or privacy practices of those websites.
We recommend reviewing the privacy policy of every external website that you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of legal, technical, or operational changes.
The updated version will be published on this page together with the new revision date. We encourage you to review this page periodically.
Contact Us
For questions about this Privacy Policy or the processing of your personal information, please contact us:
Premium Melmesa
Email: [email protected]
Telephone: +383 XX XXX XXX
Address: Podujeva, Republic of Kosovo